{"id":4037,"date":"2016-07-19T14:29:09","date_gmt":"2016-07-19T19:29:09","guid":{"rendered":"http:\/\/kbicblog.com\/blog\/academic-medicine\/?p=4037"},"modified":"2016-10-06T13:47:32","modified_gmt":"2016-10-06T18:47:32","slug":"the-patient-physician-experience-gap","status":"publish","type":"post","link":"https:\/\/kbicblog.com\/academic-medicine\/the-patient-physician-experience-gap\/","title":{"rendered":"The Patient-Physician Experience Gap"},"content":{"rendered":"<p>As patients continue to grow health consumer muscles, their ability to vote with their feet for health care services and products grows. That\u2019s why it\u2019s crucial for health care providers to understand how patients perceive their quality and service levels, explained in <em><a href=\"https:\/\/www.prophet.com\/patientexperience\/#jump-here\">Patient Experience: It\u2019s Time to Rethink the Consumer Healthcare Journey<\/a><\/em>, a survey report from GE Healthcare Camden Group and Prophet, a brand and marketing\u00a0consultancy.<\/p>\n<p>3 in 4 frequent healthcare consumers say they are frustrated with their services. One-half of less-frequent patients are frustrated.<a href=\"http:\/\/kbicblog.com\/blog\/practice-physician\/wp-content\/blogs.dir\/11\/wp-content\/blogs.dir\/11\/files\/2016\/07\/The-Patient-Physician-Experience-Gap.png\" rel=\"attachment wp-att-3817\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3817 size-large\" src=\"http:\/\/kbicblog.com\/blog\/practice-physician\/wp-content\/blogs.dir\/11\/wp-content\/blogs.dir\/11\/files\/2016\/07\/The-Patient-Physician-Experience-Gap-1024x576.png\" alt=\"The Patient-Physician Experience Gap\" width=\"660\" height=\"371\" \/><\/a>Patients and physicians are on different pages when it comes to evaluating the health care experience: note that the chart\u2019s blue bars representing physicians\u2019 perspectives are much longer than the orange ones, those of patients\/consumers. Physicians are much more likely to positive assess patients\u2019 views of their health services; about one-third of patients across various service measures believe physicians are delivering timely, empathetic, efficient services.<\/p>\n<p>As a result, most patients are willing to use new formats of health services: 73% are willing to use on-demand medical centers, 64% retail clinics, and 52% telemedicine, according to this consumer survey.<\/p>\n<p>While most consumers see these clear alternatives to their current (traditional) doctor visits, 85% of providers say they don\u2019t have a clear picture how to improve the patient experience, GE\/Prophet assert in their report.<\/p>\n<p><em><strong>Hot Points:<\/strong>\u00a0<\/em>\u201cProgress is slow. But the smartest healthcare systems are realizing that happy patients are essential to their survival,\u201d GE\/Prophet conclude.<\/p>\n<p>According to a hospital CEO survey conducted by The American College of Healthcare Executives (ACHE), 75% said patient experience was important \u2014 but among the ACHE leaders polled, \u201cpatient experience\u201d didn\u2019t rank in their top five priorities.<\/p>\n<p>At the annual conference of the American Medical Group Association\u2018s (AMGA) held in Orlando, patient experience was a well-covered topic, with leaders from the Cleveland Clinic calling this \u201cthe burning platform.\u201d Lori Kondas, senior director at the Clinic for the office of patient experience told the conference, \u201cThe risk for not giving patients a good experience financially now becomes very high, so hospitals or practices that don\u2019t stand behind the fact that we need to take care of our patients both behaviorally and clinically stand to lose a significant amount of money,\u201d she said. The Clinic now holds annual Patient Experience Empathy &amp; Innovation Summits, eight years and going.<\/p>\n<p>The March 2016 issue of <em>Health Affairs<\/em> offered a perspective on the challenge for The Medical Profession\u2019s Future: A Struggle Between Caring For Patients And Bottom-Line Pressures\u00a0by Phillip Miller of Merritt Hawkins, the physician recruitment firm. Their physician poll found that only 56% of physicians planned to continue \u201cas they are\u201d for the next three years. 18% of doctors planned to cut back on hours, 10% would seek nonclinical jobs in health care, 9% would retire, and 8% would cut back on the number of patients seen.<\/p>\n<p>For those doctors who become highly engaged with promoting the positive patient experience, GE and Prophet estimate that their efforts translate to about $460,000 more in average additional patient revenue per physician per year.<\/p>\n<p>Thus, the ROI on patient experience can be seen by those who choose a glass-half-full approach to be a lucrative strategy, based on GE and Prophet\u2019s calculations.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As patients continue to grow health consumer muscles, their ability to vote with their feet for health care services and products grows. That\u2019s why it\u2019s crucial for health care providers to understand how patients perceive their quality and service levels, explained in Patient Experience: It\u2019s Time to Rethink the Consumer &#8230;<\/p>\n","protected":false},"author":26,"featured_media":4038,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[928,576],"tags":[701,151,301,688,731,792,791,66,526,790,789],"class_list":["post-4037","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education","category-industry-news","tag-academic-medicine-experts","tag-academic-medicine-jobs","tag-academic-medicine-news","tag-academic-medicine-practice-news","tag-academic-medicine-search","tag-expert-recruiters","tag-health-services","tag-healthcare-industry","tag-kayebassman-international-corp","tag-positive-patient-experience","tag-the-patient-physician-experience-gap","column","threecol","has-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Patient-Physician Experience 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