Happy Patient, Healthy Hospital: The Patient Experience
Customer service, long an afterthought in the healthcare industry, is now very much on the front lines of hospitals’ strategic planning. Evidence …
Customer service, long an afterthought in the healthcare industry, is now very much on the front lines of hospitals’ strategic planning. Evidence …
Healthcare to be 20% of the economy by 2025, says CMS Spending on healthcare is projected to increase 5.8% per year during …
CMS issued its proposed updates to the 2017 Medicare Physician Fee Schedule. This year’s changes include a number of new policies that reflect …
Improving the patient experience can help a hospital improve its financial performance by strengthening customer loyalty, building reputation and brand, and boosting …
“Then join hand in hand, Brave Americans all! By uniting we stand, By dividing we fall.” – John Dickinson Have a Safe …
As a follow-up to my latest article, “Educating Patients on Healthcare Benefits,” I want to shift gears a bit and share my …
Hospitals are constantly under pressure to reduce costs. Since staffing is their biggest expense, it’s usually one of the first items on …
Of all the challenges facing rural health hospitals, recruiting physicians remains one of the most difficult. While the growing shortage of doctors …
High percentage of outpatient facilities — 70 percent — who indicated they were transitioning to a new payment model, study showed. Despite …
According to Robert Wood Johnson’s report, the United States is on track to spend $2.6 trillion less on healthcare between 2014 and …